HOW DO I RESERVE AN ITEM OR A PACKAGE?
ITEMS CAN BE BOOKED VIA PHONE CALL, TEXT MESSAGE OR EMAIL.
HOW DO I KNOW THE TENT WILL FIT IN MY AREA?
PHOTOS CAN BE PROVIDED OF THE SET UP AREA. A MEASUREMENT OF THE AREA HELPS.
IF YOU'RE STILL UNSURE WE CAN SET UP A DATE TO MEASURE THE AREA AND GO OVER THE LAYOUT.
KEEP IN MIND THE HEIGHT OF THE TENT IF YOU HAVE LOW BRANCHES AND POWER LINES
HOW AND WHEN DO I PAY?
WE TAKE A DEPOSIT TO RESERVE YOUR ITEMS FOR THAT DAY SO THEY DON'T GET BOOKED. THE DEPOSIT COMES OFF YOUR
TOTAL PRICE. WE REQUIRE PAYMENT ON SET UP OR DROP OFF OF YOUR ITEMS.
DO YOU HAVE SIDEWALLS AND HEATERS FOR THE TENTS?
SIDEWALLS CAN BE ADDED TO ANY TENT FOR AN ADDITIONAL CHARGE. TYPICALLY SIDEWALLS GET RESERVED, THERE IS NO
REFUND IF THEY ARE NOT NEEDED ON THE DAY OF SET UP.
COMMERCIAL GRADE HEATERS ARE THE ONLY HEATERS THAT CAN BE USED INSIDE THE TENT. PATIO HEATERS ARE NOT TO BE USED
UNDERNEATH ANY TENT RENTAL. DUE TO FIRE HAZARDS, FUMES AND NYS CODE.
WHEN WILL MY TENT BE SET UP OR ITEMS DROPPED OFF?
WE TYPICALLY SET UP THE DAY BEFORE THE EVENT AND PICK UP THE DAY AFTER. IF THERE ARE ANY SPECIAL REQUIREMENTS PLEASE LET
US KNOW AHEAD OF TIME. DEPENDING ON WEATHER WE MAY COME EARLIER TO SET UP OR LATER TO TAKE DOWN.
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